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With effect from 1.10.2017 until further notice


Orders can be made:

a) in writing - by e-mail, by letter

b) through a sales representative or service technician

c) by phone at +420 271 960 431, shop +420 724 505 030, mobile service +420 724

505020, spare parts +420 724 505 010

Orders made by phone over 50,000 CZK must be confirmed in writing within 24 hours, otherwise

do not consider it an order.

By placing an order, the customer confirms that he has read these General Delivery

and Terms and Conditions (VDOP) as amended as they are on the date of order

published on the supplier's website:, and fully accepts these VDOP

and agrees with them.

Order requirements:

- exact customer identification (business name)

- Customer ID, VAT number

- e-mail address of the customer to confirm receipt of the order

- Order Number

- name of ordered goods and catalog number

- quantity of ordered goods incl. MJ

- required method and date of delivery

- the address of the consignee of the goods (if the invoicing address differs from the address of the consignee of the goods, both must be given

address), contact person, phone, fax, e-mail, signature of the authorized person and stamp, only in the case of

written orders

Order confirmation:

The supplier will confirm the receipt of each order over 50 thousand. CZK within 2 working days to the customer's e-mail

specified in the order, otherwise it is considered that the supplier has not accepted the order and it will not

implemented. In exceptional cases, the order may be confirmed by another provable one

way. In case of differences between the order and the order confirmation, the data are binding

stated in the order confirmation. The contract between the supplier and the customer is concluded

at the moment of confirmation of receipt of the order and from that moment onwards the parties are bound by it. The supplier does

reserves the right to inform the customer that he does not accept his order due to unacceptability.


a) The customer is entitled to withdraw from the order placed until the supplier writes to him

does not confirm receipt of the order. Such withdrawal must be made in writing and delivered to the supplier.

b) The customer - the consumer is entitled to withdraw from the purchase contract in those cases where he has

granted by the Civil Code pursuant to Section 1829 of the Civil Code.

c) The customer is entitled to withdraw from the order of goods if the supplier does not deliver the goods

customer within 30 days of the expected delivery date.

d) The customer is entitled to withdraw from the purchase contract after the provision of performance by the supplier, ie the customer

refuses to accept the ordered goods, only under the conditions of payment of severance pay to the supplier. The severance pay is in the amount of

purposefully incurred costs by the seller for the delivery of the ordered goods to the destination. Severance pay

will be billed to the customer by the seller. At the same time, the seller is entitled to bill

cancellation fee up to 20% of the list price of the goods.


a) Prices of goods and services are available from the supplier on request. If requested, they will receive

customer quote. (net excluding VAT).

b) The price does not include incidental costs (packaging, transport, insurance - these are charged separately).

c) Transport is charged to customers according to the price list of the supplier's contractual carrier.

d) The price of spare parts is governed by the supplier's internal price list, the price of individual spare items

parts shall be communicated by the supplier to the customer on request.

e) The supplier reserves the right to change prices depending on changes in the prices of goods from the manufacturer of the goods or his

suppliers or changes in exchange rates, in which case the valid price of the goods is the price stated in the card

goods in the supplier's internal price list.

f) Advance payment for goods: The supplier is entitled to demand that the customer pay an advance payment from the purchase price

goods. Until the advance payment for the goods is paid, the supplier is not obliged to provide the required customer



Payment can be made:

a) In cash at personal collection.

b) In advance on the basis of an advance invoice.

c) Cash on delivery.

d) On invoice - only for regular customers of the supplier and only in case of agreement of such a method of payment

between the supplier and the customer.

Payment for the purposes of this contract means the date on which the amount is credited to the creditor 's (supplier' s) account or

handing over the amount due in cash to the creditor (supplier).

In the event of a delay in the performance of a monetary debt, the debtor is obliged to pay the creditor interest on arrears in

0.05% of the amount due for each day of delay.

In case of non - compliance with the payment conditions, the customer is obliged to reimburse the supplier for the costs associated with

recovery of his claim.


a) The price of transport is not included in the price of the goods.

b) The customer is entitled to pick up the goods at the Kaplice premises or at the supplier's registered office.

c) Delivery of goods in stock will take place immediately. Delivery of goods is determined by transport conditions

selected delivery companies. Goods in stock are usually delivered the next working day,

that is, no later than 6.00 pm on the next working day, provided that the order is

delivered to the supplier within 11 hours of the day, unless otherwise stated in the price list.

d) EXPRESS deliveries are usually completed within 48 hours if the goods are ordered from the supplier

no later than 9.30 am on that day. The supplier is not responsible for delays in shipment


e) Goods that are not in stock are delivered on individually agreed terms.

f) Each order of goods to a certain place of delivery is considered a separate delivery.

g) Delivery of oversized goods or goods weighing more than 50 kg is handled individually.

Delivery Method:

- own (the customer picks up the goods at the seller's premises)

- transport service (delivery of goods between 8.00 am - 6.00 pm)

- by post (delivery of goods between 8.00 am - 2.00 pm)

- the seller determines the method of delivery in agreement with the customer

Delivery time:

- delivery takes place on the date specified in the order or on another demonstrably agreed date


- if the goods are delivered before the delivery deadline, the customer is entitled to take over the goods or reject them,

refusal to accept prematurely delivered goods will be considered by the seller as

withdrawal of the customer from the placed order


a) The risk of damage to the goods passes to the customer by taking over the goods.

b) Ownership passes to the customer by full payment of the purchase price.

c) If the goods are confiscated by a third party under the right of ownership, the customer is obliged

immediately inform the supplier and provide him with a record of enforcement.


The seller is responsible for defects in the goods, which appear at the time:

• 2 years (basic legal liability) if the product is sold to consumers.

from the date of receipt of the goods (hereinafter also referred to as the "period of liability of the seller for defects"), namely

only if the defects existed when the goods were taken over by the buyer, and further to demonstrable production

defects that occur at the time of the seller's liability for defects, if they already existed

upon receipt of the goods by the buyer.

If the product is used for business or other commercial purposes, there is a time

the seller's liability for defects for 6 months and the rights arising from defective performance are governed by the relevant

provisions of Act No. 89/2012 Coll., the Civil Code, as amended.

The buyer has the right to free and proper removal of the recognized claimed defect. In the case of recognized

Complaints do not count the time elapsed from the date of application to the time of the seller's liability for defects

rights from defective performance until the day when the buyer was obliged to take over the product after the repair.

The buyer is obliged to follow the rules contained in the enclosed instructions and rules when using the product

generally known.

The buyer is obliged to check the technical condition of the product and the condition of operating charges before each

using the product.

For products for which this is indicated in the certificate of liability, the period of liability is valid

seller for defects conditioned by regular inspections, regular service or professional


The condition for exercising the buyer's rights from defective performance is that the buyer during its duration and without

unnecessary delay after finding the defect, initiated a complaint procedure and criticized the defect he found on the product,

marked the defective properties or described the manifestations of the defect, handed over the product with the alleged defect to the seller,

unless otherwise stated in the certificate of liability, and at the same time stated what way to eliminate the defect

require. The claimed defect will not be recognized if the product is used after its occurrence

claimed defects its condition has changed so much that it will be difficult or impossible for the claimed defect


The seller is not responsible for defects that arose after receipt of the goods as a result of unprofessional intervention,

unauthorized design changes or repairs carried out by an unauthorized person or in connection with

with these facts.

The buyer is obliged to submit a complaint with the complained product in order to effectively initiate a complaint procedure

(if the nature of the product allows it) also a confirmed confirmation of the legal liability of the seller for

defects and proof of purchase or otherwise prove the emergence of a contractual relationship.

The seller's liability for defects does not apply to defects for which a discount has been provided.

A product change cannot be considered a defect covered by the seller's liability for defects

or its characteristics resulting from non - compliance with the instructions for use, from transport and

handling by the buyer as a result of improper use or unprofessional intervention, and

intentional damage, due to natural changes in materials or external influences (eg

oxidation, corrosion, wear of coatings, change of color shade of plastic mats


(a) All warranty and post - warranty service shall be provided by the supplier by his own service staff; or

contractual service partners.

b) The customer is obliged to inspect the goods upon receipt to determine any defects and damage.

c) If the goods are visibly damaged during transport, the customer is entitled not to accept the goods and is obliged

write a complaint report with the carrier. The supplier then delivers other goods to the customer.

In case of damage to the goods not by transport, the customer is obliged to immediately take the goods to

the seller to complain on the prescribed form (the complaint form is placed on the website

supplier's website).

c) The customer who files a claim for the goods is obliged to maintain his claims from liability

supplier for defects in the goods sold, ensure the delivery of the claimed goods at its own expense

the supplier together with the completed complaint form without undue delay after finding a defect in the goods,

however, no later than within three working days from the discovery of the claimed defect.

d) The complaint procedure is initiated at the moment when the complaint sheet delivered according to

instructions of the supplier, including any attachments (proof of acquisition of ownership

to the claimed goods) together with the claimed goods.

e) If the customer does not deliver a complaint form completed according to the supplier's instructions, resp. if the delivered complaint form is not filled in according to these instructions or if they have not been delivered by the customer

all attachments, or the supplier of the claimed goods was not delivered to the supplier, the supplier complaints procedure

does not start and sends either the delivered goods or documentation at its own expense back to the customer for replenishment.

In this case, it is considered that until the proper completion of the complaint form and handover

of the claimed goods to the supplier, defects of the goods were not alleged by the customer.

f) The claimed goods are delivered to the supplier for the complaint procedure exclusively by the recommended package

at the customer's expense or in person at the supplier's premises.

g) In case of complaints about ROTTNE, TERRI, MALWA, GREMO, KAPSEN, BRUKS, LKT machines,

T-WINCH, the complaint procedure is initiated on the day of notification of the customer about the defect, which happens in principle

in writing (by e-mail, letter) or by telephone (must be supplemented by a written complaint within two days).

The customer is not obliged to deliver the claimed machine to the supplier, on the contrary, the supplier handles complaints

through a service technician at the location of the machine. The service technician will mark

in the assembly report, a description of the defect and its nature and whether it is a warranty defect or a defect for which

the warranty does not apply.

h) Complaints cannot be claimed by the customer due to defects caused by his own transport, installation or non-compliance

conditions for the use of goods and installation of goods into operation, or for goods that were a customer or

modified by a third party. For goods sold at a lower price, the warranty does not cover defects for which

a lower price was agreed.

i) Complaints, including the elimination of defects in goods, must be settled without undue delay, at the latest

however, within 30 days from the date of the complaint by the customer. The employee handling the complaint may contact

agree with the customer on a longer period, which he shall indicate in the complaint form or in the assembly report.

If the additional repair is not carried out within 30 days, the customer is entitled to request an exchange of goods

defective as flawless. If the customer is a consumer according to the Civil Code, the procedure is for

exercise of rights from defective performance according to § 2165 et seq. of the Civil Code. Defective rights

performance must be claimed within 24 months of purchase, otherwise they expire. If it is a material breach

contract, the customer informs the supplier if he requires delivery of a new item, elimination of a defect by repair, discount

from the purchase price or whether it withdraws from the contract. If the customer does not choose, the supplier will provide a discount

from the purchase price or make a repair.

j) The warranty period begins from the date of receipt of the goods by the customer. If another thing is to be put into operation

entrepreneur, the warranty period begins to run from the date of commissioning of the item, but provided that

the customer has ordered the commissioning of this item no later than three weeks from the date of receipt of the item and properly and

provided the necessary cooperation in a timely manner to perform the service. If the customer does not order commissioning

within this period or if he does not provide the necessary cooperation, the warranty period begins to run on the day of receipt of the item.


The supplier decides on the exchange of goods and the customer does not have to exchange perfect goods for

other goods legal claim. In the case of exchange of goods, the customer pays the associated costs of the supplier

with the exchange of goods.


a) Before ordering the goods, the customer is obliged to get acquainted with the general delivery and

by the business conditions of the supplier and by placing an order, he consents to the delivery

goods in accordance with these conditions.

b) The customer is obliged to get acquainted with the instructions for use of the goods and storage conditions and all

additional information and recommendations from the supplier or manufacturer.

c) The customer is obliged to use the delivered goods only for the specified purpose.


The company REPAROSERVIS spol. s r.o. processes personal data in accordance with the Regulation of the European

(EU) 2016/679 of the European Parliament and of the Council, General Regulation on the Protection of Personal Data.

The company REPAROSERVIS spol. s r.o. processes personal data that it needs to perform

contractual and legal obligations, on the basis of a legitimate interest and, in certain cases, on

based on the customer's consent. Detailed information on the processing of personal data can be found at

If you believe that we are in violation of applicable law when processing your personal data

regulations, you have the right to ask us for an explanation and removal of the defective condition, or to file a complaint

at the Office for Personal Data Protection, Lt. Col. Sochora 27, 170 00 Prague 7 (

In the matter of personal data protection, please contact this e-mail address:


a) The customer may transfer the rights from the concluded contract during the warranty period to a third party only in writing

with the consent of the supplier.

b) If any provision of these GTC expires or expires, all other provisions

remain in force.

c) All relations arising between the participants from the concluded contract, including relations concluded by the contract

not expressly governed by the relevant provisions of the Civil Code, with the exception of the provisions

relating to contracts concluded in an adhesive manner, the use of which is hereby expressly excluded.

d) The valid wording of the General Delivery and Business Conditions, including the complaint form

are located on the website

The customer - the consumer has the right according to Act No. 634/1992 Coll. on consumer protection

out-of-court settlement of a consumer dispute.

The subject of out-of-court settlement of consumer disputes is: Czech Trade Inspection Authority:

Side dishes:

No. 1: Instruction on the right to withdraw from the contract

No.2. Model consumer withdrawal form


REPAROSERVIS spol. s r.o., Lnářská 907/12, 104 00 Prague 10, IČ: 639 94 445, DIČ: CZ63994445,

entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 39328

Service workshop Kaplice, SNP 278, 382 41 Kaplice

The supplier reserves the right to change the general delivery and business conditions.

These General Delivery and Business Conditions are valid for the Czech Republic.